WanderCos Terms of Service

Booking Confirmation: All bookings are subject to final verification. Upon payment completion, your booking will be placed on hold until we confirm availability with the studio and photographer. If your preferred slot cannot be secured, we will offer alternative scheduling options or a 100% full refund.

Cancellation Refunds: Refunds are issued according to how far in advance you cancel:

• •30+ days prior to shoot date: 100% full refund.
• •14 to 30 days prior to shoot date: 50% refund.
• •Less than 14 days prior to shoot date: Non-refundable.

Punctuality & Late Arrivals: Studio slots and staff are scheduled strictly by appointment. If you arrive late, your photoshoot time will not be extended, and no partial refunds will be provided.

No-Show Policy: Arriving more than 30 minutes late without prior notice will be treated as a same-day cancellation, resulting in session forfeiture without a refund.

Currency & Transaction Fees: All prices listed are in USD. WanderCos is not responsible for any international transaction fees, foreign exchange commission, or conversion losses charged by your bank or credit card provider.

Quality & Fulfillment Disclaimer: WanderCos acts solely as a concierge proxy for package receiving, vendor communication, and third-party procurement (e.g., Taobao sellers, local prop makers, wig stylists). WanderCos is not responsible for third-party product defects, incorrect items, shipping delays, or discrepancies between final products and customer expectations.

Package Storage & Abandonment: Delivered items will be stored free of charge for up to 15 calendar days prior to or following your shoot date. Clients must arrange pickup or pay for international forwarding within this 15-day window. Items left unclaimed after 15 days without settled shipping fees will be deemed abandoned and surrendered to WanderCos for disposal.

Delivery Timeline:

• •Unedited Photos: A minimum of 35 unedited photos will be delivered via digital gallery within 14 business days after the shoot.
• •Photo Selection: Clients must select their 10 photos for retouching within 14 business days of receiving the initial gallery.
• •Retouched Delivery: Final retouched photos will be delivered within 14 business days after the client confirms their final selection.

Retouching Scope: Retouching includes color grading, skin smoothing, and basic lighting adjustments. Up to 2 rounds of minor adjustments are permitted per photo. Heavy digital alterations (e.g., body redraws, complex VFX, major background replacements) are strictly excluded.

Selection Window & Archival Policy: Clients must select their photos for retouching within 30 calendar days of receiving the initial gallery link. If a client fails to select photos within 90 days, the gallery will be archived, and WanderCos reserves the right to charge an unarchival fee or consider the retouching service fulfilled.

Personal Use Only: All package photos are licensed exclusively for personal, non-commercial use (e.g., personal social media sharing, personal prints). Any commercial usage (including printed photo books for sale, commercial merchandise, or brand advertising) requires an explicit commercial licensing agreement and additional fees.

Promotional Consent: WanderCos will only showcase your photos on our official website, portfolio, or social media channels if you explicitly opt in during checkout or via written consent.

Specialized Shoots & Health Assessment: High-risk or specialized sessions (e.g., underwater shoots, wirework) require clients to complete a health self-assessment and sign a liability waiver prior to the shoot. Clients engaging in underwater shoots must possess basic swimming abilities. We strongly advise all clients to purchase comprehensive travel insurance covering personal accidents and trip disruptions.

Third-Party Vendor Disclaimer: WanderCos acts strictly as a concierge, booking agent, and translation facilitator. WanderCos shall not be held liable for any personal injury, loss, or property damage caused by the negligence, misconduct, or equipment failure of third-party photographers, staff, or studio venues. Clients must seek recovery directly from the responsible third-party entity for any such incidents.

Force Majeure: In the event that a photoshoot cannot proceed due to acts of God, extreme weather (e.g., typhoons, earthquakes), war, or complete shutdown of public transportation, WanderCos will issue a full refund or free rescheduling. However, this does not cover flight delays or personal flight cancellations; clients must rely on their travel insurance for flight-related disruptions.

Personal Belongings: Clients are solely responsible for the safety of their personal items, valuables, and cosplay garments while at the studio or external shooting locations. WanderCos and its partners accept no liability for lost, stolen, or damaged personal property during the shoot.

Rules & Venue Agreement: Clients must comply with all rules enforced by partner studios and external shooting locations. A venue compliance agreement must be signed prior to commencing the shoot.

Property Damage: Clients are fully liable for any accidental or intentional damage caused to studio equipment, sets, props, or costumes during their booking.

Prohibited Items & Smoking: Hazardous materials and illegal substances strictly prohibited by local law are banned on set. Smoking and e-cigarette usage (vaping) are strictly prohibited inside studios and shooting venues under local regulations.

Add-On Services: Any additional services requested on the day of the shoot (e.g., extra time, additional retouched images) must be coordinated through the studio/photographer and paid for separately prior to delivery.

On-site translation and communication assistance provided by WanderCos representatives are designed specifically for general photoshoot coordination and posing direction. This assistance does not constitute legal, medical, or formal commercial translation services.